Refund Policy

At VitaNova, we take pride in providing high-quality supplements designed to support your wellness journey. If you are not fully satisfied with your purchase, we offer a refund within 30 days of the original purchase date.

Eligibility for Refunds

✅ Items must have been purchased at full price—discounted items and purchases made with promo codes are non-refundable.
✅ The product must be unused, unopened, and in its original condition, including all original packaging.
✅ Refunds are processed back to the original payment method within 5-7 business days after we receive and inspect your return.

To initiate a refund, contact our customer support team at Contact@VitaNovas.co within 30 days of your purchase. Be sure to include your order number and a brief reason for your refund request.

Once your refund request is approved, you must return the item to our designated address. Return shipping costs are the customer’s responsibility, unless the item received was defective or incorrect.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items are non-refundable, including:

  • Opened or used supplements
  • Digital products (such as eBooks or guides)
  • Gift cards
  • Items purchased on sale or with promotional discounts

If you’re unsure whether your item qualifies for a refund, feel free to contact us.

Exchanges

If you would like to exchange an item, we recommend placing a new order and returning the original item. Once we process your return, you’ll receive a refund for the original purchase.

European Union 14-Day Cooling-Off Period

For customers within the European Union, you have the right to cancel or return your order within 14 days, no questions asked. The item must be unopened, unused, and in its original condition, including all packaging. A receipt or proof of purchase is required.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed within 10 business days.

If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us at Contact@VitaNovas.co.

For any further questions or assistance, our customer service team is happy to help! Reach out to us at Contact@VitaNovas.co.

Thank you for choosing VitaNova—your partner in health and wellness! 🌱💊