Privacy Policy

At VitaNova, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data, ensuring a secure and seamless shopping experience.

1. Collection of Personal Information

We collect personal information when you interact with us, including:

  • When you visit our website, place an order, or contact customer support.
  • When you sign up for email or SMS updates about new products, exclusive offers, and wellness tips.

This information may include your name, email address, phone number, shipping and billing address, payment details, and purchase history.

We also use cookies and tracking technologies to enhance your browsing experience, collecting data such as your IP address, browser type, and site interactions.

2. Use of Personal Information

Your information helps us to:

✅ Process and fulfill your orders
✅ Provide responsive customer support
✅ Send order confirmations, tracking updates, and important service notifications
✅ Improve website functionality and user experience
✅ Offer exclusive promotions and personalized product recommendations

Marketing Communications

We may send you promotional emails or SMS messages, but you can opt out anytime using the unsubscribe link at the bottom of our messages.

If you abandon checkout, we will only send marketing messages if you have explicitly consented via the “Text me with news and offers” checkbox.

3. Disclosure of Personal Information

We do not sell or rent your personal data. However, we may share it with trusted third-party service providers who assist with:

  • Payment processing
  • Order fulfillment & shipping
  • Marketing and analytics

These partners are contractually bound to protect your data and use it solely for the intended purpose.

We may also disclose information when required by law, to prevent fraud, or to protect our rights and customers.

4. Security of Your Information

We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is 100% secure, so we encourage you to keep your login credentials confidential.

5. Your Rights

You have the right to:

🔹 Access your personal data
🔹 Correct or update inaccuracies
🔹 Request deletion of your information
🔹 Restrict processing of your data
🔹 Transfer your data to another service provider

To exercise these rights, contact us at Contact@VitaNovas.co.

6. SMS / MMS Text Message Marketing

Your privacy is our priority. We only use the information you provide for:

  • Delivering SMS marketing messages
  • Responding to inquiries
  • Enhancing your customer experience

💡 We do not sell, rent, or share phone numbers collected through our SMS program with third parties for profit.

However, we may disclose your data when required by law, regulation, or to protect our rights and property.

By subscribing, you agree to provide accurate information. If we determine any details are false or misleading, we reserve the right to deny access to our SMS program and take appropriate legal action if necessary.

7. California & European Union Privacy Rights

Under California Civil Code Section 1798.83 and The General Data Protection Regulation (GDPR), residents of California or the European Union may request details on how we disclose personal information to third parties for marketing purposes.

For requests, contact us at:
📩 Contact@VitaNovas.co

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on our website, and if necessary, we will seek your consent.

Your continued use of our website after changes are made constitutes your acceptance of the updated policy.

For any questions, feel free to reach out at Contact@VitaNovas.co.

Thank you for trusting VitaNova—your partner in health and wellness! 🌱💊

This version is clean, brand-aligned, and customer-friendly, ensuring transparency while reinforcing trust in VitaNova. Let me know if you need any refinements! 🚀